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Refund Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at wholewallus@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

If your design includes multiple items, you can return individual pieces without needing to return the entire set.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at wholewallus@gmail.com.

Exchanges
The fastest way to exchange an item is to contact us at wholewallus@gmail.com. Once your exchange request is approved, we'll send you instructions for returning your original item. Your replacement item will ship once we've received and inspected the original.

Non-returnable items
Certain items cannot be returned or exchanged, including perishable goods, custom or personalized products, personal care items, hazardous materials, and flammable liquids or gases. Sale items and gift cards are also non-returnable.

European Union 14-day cooling off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to the same condition requirements listed above.

Contact us
Questions about returns? Email us at wholewallus@gmail.com.